Curriculum Vitae

Profile

Technical Consultant with over three years of experience delivering technical support, software implementation, systems administration, automation, and customer solutions within a managed IT service provider. Working in a small team, I have taken responsibility for the full customer lifecycle; understanding business requirements, coordinating with technology partners, deploying solutions, troubleshooting technical issues, and providing ongoing support.

I enjoy solving technical problems, working closely with customers, and learning new technologies. My experience includes supporting business clients, implementing technical solutions, coordinating with software vendors and service providers, and communicating with both technical and non-technical audiences. I am looking to bring this experience to a software company where I can help customers get the most from their systems.

Skills

• Technical Support & Implementation: Software troubleshooting, solution implementation, remote support, systems administration, technical documentation
• Customer Support & Communication: Client communication, requirements gathering, user guidance, technical presentations, vendor and technology partner coordination
• Systems & Infrastructure: Windows administration, Linux, network installation and configuration, Datto RMM, endpoint management
• Automation & Scripting: PowerShell, Bash, Batch, deployment automation, workflow automation
• Web & Integrations: Hugo, Astro, React, Cloudflare Workers, REST APIs, Microsoft Graph API, Mailgun, WordPress
• Development Tools: Git, Visual Studio Code, Docker (basic)
• Design: Figma, graphic design, branding assets

Experience

InfinityIT — Technical Consultant

2023 – 2026
Gisborne, New Zealand

Previously employed as a Technical Consultant at InfinityIT, and continue to provide occasional technical services as a subcontractor when required. Worked within a small team, delivering technical solutions across the full customer lifecycle. The role included technical support, software implementation, systems administration, infrastructure, automation, and customer consulting. Worked directly with business clients, software vendors, internet service providers, and technology partners to plan, deploy, troubleshoot, and support solutions.

• Provided responsive technical support for business customers, diagnosing and resolving software, infrastructure, networking, and systems issues.
• Gathered customer requirements, recommended technical solutions, and managed implementations from planning through deployment, testing, documentation, and ongoing support.
• Installed, configured, and supported on-premises business networks, workstations, servers, and supporting infrastructure.
• Coordinated with software vendors, cloud providers, internet service providers, and technology partners to resolve technical issues and complete customer implementations.
• Designed and implemented a lightweight Windows desktop application deployed across managed customer endpoints, reducing memory usage by 96% while simplifying deployment and long-term maintenance.
• Improved deployment workflows through scripting and automation, increasing reliability and maintainability within Datto RMM.
• Designed and developed customer websites using Hugo, Astro, and React, including Cloudflare Workers integrating with Microsoft Graph API and Mailgun for secure contact handling.
• Built an automated content publishing workflow integrating AI services and the WordPress API, reducing publishing costs by more than 90% while maintaining consistent branding and editorial quality.
• Represented InfinityIT at BNI and Chamber of Commerce events, building relationships with local businesses and acting as the company’s technical representative.
• Served as President of the Gisborne BNI chapter for the 2025–2026 term.
• Organised and hosted a Chamber of Commerce Business After 5 event in partnership with One New Zealand, delivering a presentation on cybersecurity awareness and best practices for local businesses.

Selected Projects

InfinityIT Desktop Overlay

A lightweight desktop overlay for Windows machines displaying company-specific branding and contact details. Used by hundreds of managed endpoints.

See full write-up: Behind the Build: InfinityIT Desktop Overlay

Automated Blog Generator

Automated content publishing workflow integrating AI services and the WordPress API to reduce manual effort while maintaining consistent branding and editorial quality.

See full write-up: Behind the Build: Automated Blog Generator

Education

Coursework toward Bachelor of Data Science (2021)
University of Canterbury – Christchurch, NZ
Focus on Computational Linguistics, language modelling, algorithmic thinking, and applied data science.

Additional Info

• Comfortable managing the full solution lifecycle; requirements gathering, planning, implementation, training, and ongoing support.
• Self-taught across scripting, systems administration, and software development through practical problem solving and real-world business requirements.
• Confident presenting technical concepts to business audiences through networking events, customer discussions, and public presentations.
• Strong written communication; prefer precision, clear logic, and practical design over trends or fluff

Languages

• English (Native)
• Spanish (Native)
• Portuguese (Fluent)